WHAT PERSONAL INFORMATION DO WE COLLECT? You must open an account or complete an online registration with Company to access or purchase Company products and services, including free trials. Information gathered during the registration or account creation process, or during access to particular products and services, may differ based on the nature of the product or service. Information that you provide when registering or creating an account, or accessing or using your account or the Company products or services associated with your account, may include: name and email address; billing information; information concerning software downloaded, products and content purchased, including accessed in the case of movie products, films streamed, purchased or saved in libraries or playlists); location information (such as zip code or postal code and country); computer configuration (such as operating system, connection speed, and peripherals); the IP Internet (IP) address and URL of the Website that sent you to the Company registration page; the types of peripherals (including portable media players) used Company products on your computer (to ensure that you have access to the latest fixes and patches for full compatibility with these devices); demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalization information); and whether you logged into or out of a Company service, or changed your password or billing information.
HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE? Company understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. These may include: Use of secure connections using SSL to safeguard information when transmitted from your Web browser to Company; Use of security controls to restrict access to databases housing personally identifying information; Use of encryption for sensitive personal information, such as credit card numbers and user names; Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do; and bind subcontractors with contractual, technical and organizational measures to protect your personal information. Please note that if you allow others to use your account, they may be able to view information about your account including account information and videos you view.
HOW DO WE USE YOUR PERSONAL INFORMATION? Company uses your personal information to: Deliver to you and bill you for Company products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of premium content or services (e.g., for the purposes of access to a free trial, or to the Movie Store); Verify access rights to premium content or other access-restricted services and software, including for the purpose of supporting digital rights management software; Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions; Determine if you meet the minimum system requirements to use our products, and provide information concerning compatibility and interoperability to you; Track content accesses for the purpose of paying royalties and license fees to third party providers, such as movie studios and other copyright holders and content distributors; Ask you to participate in surveys about products, services, news and events; Offer you product upgrades, content, services for you to purchase; Provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide; Auto-update downloaded Company products; Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers; and better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
SECURITY OF PERSONAL AND PAYMENT INFORMATION FROM OTHER SOURCES
We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include: Service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement; security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of FlixFling accounts; payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you; online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data; publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);
OBLIGATORY OR OPTIONAL NATURE OF REQUESTED INFORMATION
Some of the personal information collected by Company is necessary to provide you with the Company product or service you choose and to optimize the delivery of audio and video data to your computer. Company software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code, product id, GUID) may be automatically transmitted between networked servers to authenticate access to products and services, enable their delivery, or optimize your media delivery experience.
E-MAIL - Registering for a product or service allows you to tell us how or whether you want Company to communicate with you. Generally, we send e-mail to you about our products, content and special offers. Separate Company products, services and lines of business may send separate newsletters and marketing emails. During registration, you may opt out of receiving Company marketing e-mails and/or newsletters for the relevant product or service. Additionally, through other links provided in emails and on Company Web pages, enables you to select whether you wish to receive newsletters, marketing and promotional emails, special offers and the like from various Company business lines. However, we may continue to send you e-mail about products or services you have previously purchased (such as an available upgrade that you are entitled to receive), your account status or other information concerning functions, features and status of your Company products and services, or to inform you about critical technical service issues relating to a Company product or service.
HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION
To access your account information and preferences, select "Manage My Account" from the menus in FlixFling, sign in to your account and modify your information and preferences as needed. When you access your account by logging in, you can update and/or make sure that your account information is accurate. If you have forgotten a username or password, you can use our online help resources to contact customer service at https://www.flixfling.com/contact or by email at [email protected] during office business hours Monday - Friday, 9 am - 5 PM Eastern Time.
HOW TO REQUEST DELETION OF YOUR DATA
You may request that we delete your FlixFling account by contacting [email protected]. This will delete most personal information that we hold about you. We retain limited information following account deletion for lawful reasons, including for fraud prevention, accounting purposes, and enforcing our Terms of Service.
CONTACT US ABOUT PRIVACY If you have questions about the privacy aspects of our products or services or would like to make a complaint, please contact us via email at [email protected] or write to us at:
45 E City Avenue
Bala Cynwd, PA 19004